Some people call it customer service, we call it customer care. Why? When you shop with www.NorthRustic.com you deal directly with the shop owners, myself and my wife. We have no employees running our small mom and pop shop, we handle everything from start to finish. We are not grumpy employees waiting for 5pm to hit so we can go home. No no no, we are here 7 days a week 24 hours a day (unless we are sleeping of course, lol) to help with all your questions and if you have any issues at all, we are here to help quickly and to your best satisfaction.
As online shoppers ourselves, we know how important it is to get items to customers quickly and to go above and beyond expectations. We value loyal customers like no other company. We are here to offer awesome one of a kind items to shoppers who we find ourselves making friends with other than just another order. We take pride in our commitment to excellent customer care.
No matter what you order with us, be it a small order or large order you can rest assured you are in good hands with us at North Rustic. If you are not beyond excited and happy with your order, then we want to fix that. We have no reviews or feedback to push us into this method of over the top care. We do it because we feel treating customers like friends builds lasting relationships. We would rather have a few loyal customers who love our stuff than tons of orders with less meaning.
We are always eager to prove our items and shipping speed to new people. We, like you, are shoppers ourselves as mentioned earlier and we know how the receiving end of the customers transaction looks / feels. We want to provide you with the BEST shopping experience you could imagine. We offer no questions asked returns, free FAST shipping, and rapid responses to customer inquires. You are in good hands when you shop with www.NorthRustic.com and we will do everything to make sure you will want to come back time and time again!
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